1. Return Policy: We are committed to ensuring you are satisfied with every personalized product you purchase from Sdjcty. If you wish to return a product for any reason, you may do so within 30 days of receipt, provided the product is undamaged, unused, and with the original packaging, tags, and all accessories intact. However, custom products, specially crafted to your exact specifications, special promotional items with special pricing, and products that are worn and unsalable are generally not accepted for return, unless there is a quality issue.

2. Return Request Process: If you plan to return a product, please contact our customer service team first. Our customer service team will respond to emails within two working days.. You can contact us through our online customer service feature or email our dedicated customer service email address: info@sdjcty.com. When contacting customer service, please clearly state your order number and the reason for your return. After verifying the information, our customer service representative will issue you a return authorization code and provide detailed instructions for the next steps.

3. Packaging and Shipping Preparation: After receiving the return authorization code, please carefully package the product. Ensure your product is securely packaged to prevent damage during shipping. Please include the original purchase invoice or order receipt. This will help us process your return quickly and accurately. Please also clearly indicate the Return Authorization Number on the package so we can quickly identify and process it upon receipt.

4. International Shipping Options: We offer the option of using a reliable international shipping carrier for your return. However, to ensure a smooth and efficient return process, we recommend prioritizing internationally renowned carriers such as DHL, FedEx, or UPS. These carriers have extensive international shipping experience and extensive service networks, ensuring safe and efficient shipping for your return. Alternatively, you may choose another trusted carrier if they are certified for international shipping and provide comprehensive tracking information.

5. Shipping Costs: International shipping costs for returns are generally your responsibility. However, if you need to return a product due to product quality issues or errors in our product description or delivery, we will cover the shipping costs. In this case, please prepay the shipping costs to complete your return. After we receive and inspect the product, we will refund the shipping costs to you via the original payment method.

6. Package Tracking and Processing: After sending your return package, please keep the shipping label and tracking number securely. You can use the tracking number to track the package's shipping status in real time through the selected carrier's website or mobile app. We will begin inspection immediately upon receipt of the return package. If the product meets the return requirements, we will issue a refund within 5-7 business days. The refund will be issued to your original payment method, but the exact timeframe may vary depending on the payment provider and bank's processing procedures.

7. Special Circumstances: If you purchased a set, please return the entire set. Failure to do so may affect the processing of your return request. Furthermore, if the return packaging is lost or damaged during shipping, please notify the carrier as soon as possible to file a claim and inform us of the situation. We will actively assist you in resolving the issue. However, the final determination of liability and handling will be determined based on the shipping contract and relevant laws and regulations. If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team. We are always here to assist you.

8. Cancellation Before Shipment: Customers may cancel their orders before shipment, provided they submit their cancellation request within the timeframe specified on our website. The specific cancellation timeframe will depend on the nature of the product and order processing requirements, and will be clearly displayed on the order confirmation page or the relevant product page.